Shipping and Returns

Shipping

Standard shipping is free for all orders within New Zealand. We use CourierPost for shipping.

Every shipment is tracked once dispatched and will require a signature upon delivery.

Shipment within New Zealand usually takes 1-3 working days once dispatched. All items will be shipped from either Dunedin or Auckland, so it might take a day longer depending on the weather (and which end of the country it is coming from).

All items are packaged carefully and double and triple-checked before leaving our warehouses.

Returns

Should you ever not be satisfied with the quality of the product you received, we will replace the item.

Or, try our utmost best to remedy the situation (in the case it is a limited release) – that’s our guarantee. In this unlikely event please contact us (support@fishmob.co.nz) and we will discuss the next steps.